I have Adobe Acrobat Reader on old computer, I have new computer and everything wants me to pay again
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adobe acrobat reader on new computer
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Unable to use MS Office 365 Acrobat Plug In: Error Message: "An error occurred while initializing the PDF library"
I'm using Acrobat DC Pro (2015 Release) and cannot use the OFFICE 365 plug ins. The following error appears: "An error occurred while initializing the PDF library"
Here's what I've done so far with no improvement:
1) Full uninstall & reinstall of Adobe Acrobat DC (twice)
2) Registry edits as per the Adobe Help pages (no impact)
3) Confirmed MS Office plug-ins are activated
So, not sure why this continues not to work. Any thoughts?
Thanks,
Herb...
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IMSLib.DLL error persists... Have tried all forum suggestions
I continue to receive the error "Installation Problem: IMSLib not found. Acrobat services will not work."
This is a new purchase, download, and installation of Acrobat Pro DC on a Windows 7 x64 desktop PC. I receive no errors during installation. I do not have Photoshop or other CC applications installed. I have tried all the suggestions in the earlier thread related to this issue (Installation Problem: IMSLIB not found. Acrobat Services will not work.). Approaches I have tried include (full restarts of Windows between any delete/install step):
1) Uninstalled old previously installed versions of Acrobat Pro 9 and Acrobat Reader. Ran the Adobe CC cleaner in both the new (DC) and old (CS) versions.
2) Uninstalled all other Adobe software on computer (eg: Flash)
2) Deleted all Adobe directories under Common Files and user AppData
3) Reinstalled CC and Acrobat DC Pro from scratch (I have now done the uninstall/reinstall 3 times)
4) Reinstalled Adobe Application Manager
5) Ran "Repair Installation" inside Acrobat DC Pro
6) Did the regsvr32 -u and -i options to rejigger the registry. It reported an error finding the DLL file.
7) Manually copied IMSLib.DLL from the Adobe installation directories to System32 and SysWOW64 Windows directories (I tried all 3 of the different versions in the underlying directories... They have different file sizes.)
Nothing changes the symptom. Opening either Pro DC or Reader DC gives the dll error and no extended services.
Please advise. I must get this working soon or request a refund and install a competing product. PDFs are a critical part of my work.
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Where can I get a PDF users manual for Acrobat X Pro? (Think this is the "closest" forum for this question.)
I want you to know that I have looked at all 18 Acrobat forums and I could not find one whose coverage area was any closest than this one. If I am wrong, please tell me and I will take the appropriate action.
Where can I get a users manual in PDF format for Acrobat X Pro?
If anyone wants to communicate directly with me please use shsgtthjck at gmail dot com
Thank you so much if you can help me with this
Joe
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Acrobat pro DC install failed on Mac
install acrobat pro dc for mac high sierra failed to complete install 27 times over several days. Error DW006, DW003
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Menus for Acrobat gigantic big
Moin,
nach Installation von Acrobat Standard 11.00 auf einem neuen Rechner (Laptop 14 Zoll) sind die Menus gigantisch groß.
Wie kann man das Menu auf ein normales Maß verkleinern?
Danke
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re-installation of Adobe Acrobat DC sotware
I have a monthly subscription of Adobe DC but my computer crashed recently and am unable to install the software new. it kept asking me to subscribe when i already had a subscription. also i could not locate my serial number in plan order history.
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Adobe Acrobat Pro 2017 Asking To Activate Subscription. Why?
So I've tried reaching out to Adobe via phone, which is useless because it is outsourced to India and they read scripts. So, I'm hoping someone out there who isn't a robot can help me!
Has anyone had trouble with Adobe Acrobat Pro 2017 asking to "activate your subscription"? I shouldn't have to activate my subscription because I entered a valid serial number, which was (according to the 'CS rep' on the phone) successfully activated on my machine. I did this process for all 4 of my machines, each with a unique and valid serial number. However, it requires me to sign in with my Adobe ID, and confuses it with my DC subscription.
This could be noteworthy, but I bought my serial numbers through TechSoup.
Yes, I'm using the Adobe Acrobat 2017 installer executable provided by TechSoup and Adobe.
The phone calls go in circles, and at one point they even tried to get me to buy a subscription to fix the issue.
Customer service as atrocious as this should be considered criminal. It's like they know how many people rely on Adobe, and know it won't make a difference if the product works or not. They just got our money, and that's all that matters.
/rant. I would just like for this software to work.
[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]
[Moved from Comments forum to specific Program forum... Mod]
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How can I purchase Adobe Pro?
I want to talk to a person. Your web site is worthless. I have been trying to purchase Adobe Pro for 30 minutes
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SUDO problems installing Acro 10 to El Capitan
SUDO (Super User) strikes again!
This time it is preventing me from installing Acrobat X Pro to a macpro 3.,1 running El Capitan (10.11.6)
The install proceeds fine until "running package scripts" then it stalls. Forever (at least for 24 hours, as far as I've tolerated it)
Can't force quit either. Power Off is the only way to get out of it.
Seems that Super User is not granting permission for something.and that messgae repeats and repeats.
What is the workaround for this?
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Change language in Acrobat XI Pro - It does not work
I installed Acrobat XI Pro using the Adobe Application Manager (AAM) on Windows 7, English. I am on a Creative Cloud subscription, so i have no .exe file to install from.
Acrobat XI Pro defaults the Application Language to English when installing from AAM since Windows is an English version. I want Acrobat XI Pro in Swedish language.
If i go to Acrobat's Preferences > Language and change the Application Language from English to "Choose at application startup" i never get the dialog that should provide me with the option to change language when i re-launch Acrobat XI Pro. If i hold down Shift-Ctrl when launching Acrobat XI Pro i don't get that dialog either.
I see the same issue on three computers, two with Win 7 and one with Win 8. Both OS versions are English.
So, how do i change the Application Language from English to Swedish?
/Roger
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how to download adobe support advisor
Guys , anyone know what is the error . when i wanted to install my photoshop cs6 , an error msg pop-ing up telling that i need to get adobe support advisor . how to solve this issue since i could not fine the adobe support advisor
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When I create a PDF, I cannot email it right away. The PDF file appears to have a temporary hold on it. It will go in a few hours, but I never know when. Why??
When I create a PDF it cannot be sent via email right away. There appears to be a hold, or 'in use' on the file. Eventually the hold drops and I can send it, but I never know when that is. I am using a fully loaded desktop with SSD drives, Acrobat DC from the Creative Cloud, Windows 10 Pro. Why does it do it and how can I release it?
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Trouble installing upgrades on Elements 14 and opening psd files
Have recently reinstalled Elements 14 on a new mac, but am now unable to install any updates - error code Error Code: U44M1I210 or open psd files. Can anyone help please?
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Adobe Acrobat DC on Terminal Server
We recently one of our client's Terminal Servers to Windows Server 2016 and the old Adobe Acrobat software they used seems to be having issues with advanced features involving Excel. If I buy 4 user licenses for Acrobat DC, will other non-licensed users still be able to access the basic/free functions of Acrobat DC or will the software lock them out?
Might seem like a stupid question but would rather be sure before using someone else's money.
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Invoice does not print
Because I seem to pay invoices for products that I am not aware having, I tried to print invoices from my Adobe account, but it simply does not work. I cannot see, not print the invoices in my account. I have Firefox on a Windows 10 machine. A chat took 45 minutes without solution and then I got disconnected.So, what should I do?
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I am trying to reinstall Adobe Pro XI and it keeps saying the license number is invalid but it is the one listed on your website
I am trying to reinstall Adobe Acrobat XI Pro and it keeps saying the license number is invalid but it is the one listed on my account page on the adobe website
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Instructions on downloading Acrobat XI for Students & Teachers Edition does not work. How do I download what I purchased?
HHow do I download my purchased Acrobat XI for Student & Teachers Edition?
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installed Adobe Acrobat 8 Standard and keeps saying no internet connection
I know this has got to be in your database for an answer but after 4 hours now of searching and chatting with a rep at Adobe, I still can't get this to activate. can someone please direct me to what I'm doing wrong? Very simply, the harddrive had to be wiped and I am now reinstalling to same computer and the old serical number would't activate and then I got a new serial number from the chat board and someone at Adobe and this too give me this message and the chat person told me to go to the forums. H E L P please!!
Registration - Connection Failure
| We were unable to connect to Adobe to Register your product. |
Please make sure you're connected to the Internet and have Javascript enabled in your browser.
If you are unable to connect at this time, click the Register Later button.
Can anyone help please???
Thanks in advance.
P.s. I have two serial numbers for this product now. if someone directs me on what to do, which serial number should I use?
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License issue with Pro 2017 purchase -Adobe Support useless
So I spent 4 hours with tech support and went through 1 phone call and 3 chats to still have the issue and more problems....
I purchased a single user license for Pro 2017 and installed it and added the SN and all that to be told that all my seats are in use.
I contacted chat and the tech added the license to my account since it didn't show and sent me a new installer...for 2015.
Did not work. Went back to chat and the next tech told me that I had to sign up with another ID and could not have a cloud and a single purchase on the same ID. But they could not remove the license so I somehow have to use magic to unlink and relink to another account when the account its actually assigned to does not work....
Well the license is on this could account so I contact them again to let the know that a new ID did not work...So back to chat and the next tech asks for access to the computer and assures me they can fix this.
They removed and reinstalled Classic...not PRO 2017 but what do I know.
Well that did not work same license issue, so then the tech signs out the other users and activates this machine for cloud......and now I have pissed off users who got kicked out mid day and still no luck on the $500.00 software license. Of course the tech is happy to have "fixed" the issue....
Can anyone help direct me to a competent tech support chat or number that can actually help me. I don't care how many ID's i need i just need to use the software I paid for.
Or tell me how I can move/use the single user license when installing instead of it defaulting to the cloud?
Sanjana:Hello! Welcome to Adobe Support.
Sanjana: How are you doing today?
Chris Richards: good thnaks
Sanjana:If I understand your concern correctly, you are facing issue while using the acrobat product, Right?
Chris Richards: yes i purchased a single install and it asked me to sign in to my Adobe ID
Chris Richards: after install
Sanjana:I do understand your concern , don’t worry I will try my best to help you and get you resolution.
Sanjana:May I know the e-mail id please so that I can pull up the account?
Chris Richards: I signed in and it says my license is already in use for 2 computers
Chris Richards
Sanjana:Chris, as I can check under account there is a subscription of Creative Cloud membership for which you are paying USD 52.99.
Chris Richards: right.
Sanjana:Chris, I would like to inform you that you can use your subscription under 2 system simultaneously.
Chris Richards: I am trying to active the Adobe Pro license I purchased
Chris Richards: Separate of that account
Sanjana:May I know the serial number?
Chris Richards: 1-*****
Sanjana:Can you please recheck the serial number is 24 digit onlt.
Sanjana:only.
Sanjana:Please help me with the correct e-mail id.
Chris Richards: 1-*****
Chris Richards:
Chris Richards: that did not work
Sanjana:Chris, as I can check everything is okay with the serial number what I can do best for you I am registering the product under your account and then I will send you the download link through which you can download the product and use it, Is that okay with you?
Chris Richards: that works perfectly1
Chris Richards: !
Sanjana:Great.
Sanjana:Please help me with the e-mail address under which you want to register the product.
Chris Richards: that is our corporate account
Sanjana:Okay.
Sanjana:May I have your phone number to update your profile?
Sanjana:
Chris Richards:
Sanjana:Thank you for the information.
Sanjana:Please allow me 1 to 2 minutes so that I can register the product and provide the download link.
Chris Richards: ok no problem
Chris Richards: thank you
Sanjana:We appreciate your patience and regret the inconvenience.
Chris Richards: no worries
Sanjana:Chris, I would like to inform you that I have register your product under your account.
Sanjana:https://helpx.adobe.com/in/acrobat/kb/acrobat-downloads.html
Chris Richards: excellent
Chris Richards: thank you!
Sanjana:Please go to the above link and download the Acrobat Pro DC installer according to your system MAC or WIN and sign in with your account and put the serial number.
Chris Richards: ok I am downloading the installer now
Sanjana:Great.
Sanjana:Since, I am able to resolve your issue . So, shall I go ahead and close your case with your permission.
Chris Richards: ok thank you!
Sanjana:You are going to receive a customer satisfaction survey. I would appreciate it if you fill it out.
Sanjana: Thank you for contacting Adobe, goodbye!
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