Sporadic Hangs of Acrobat DC Application

December 17, 2015, 11:42 am

≫ Next: Can you re-install Acrobat DC to a different computer after uninstalling.

≪ Previous: Adobe quit working

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Hello,

 

I'm an IT consultant who has recently rolled out an Acrobat DC deployment.  Since the deployment, all users at this site have experienced frequent application hangs (multiple times daily).  The client is running version 15.0006.30097 of Acrobat DC, on Windows 7 Pro x64 OS. 

 

We have tried reinstalling the application, along with a variety of suggested fixed from other IT forums.  If we cannot find a resolution, we will be forced to downgrade licenses and redeploy Acrobat 11.

 

If this is the incorrect location to post this, please contact me and direct me to the proper channel. 

 

Thank you.

---

Can you re-install Acrobat DC to a different computer after uninstalling.

April 12, 2016, 9:35 am

≫ Next: I have a installation of Acrobat DC on a Windows 7 workstation that will not run.

≪ Previous: Sporadic Hangs of Acrobat DC Application

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Re-installing to a different computer (pending answer in Enterprise forum).

 

I've installed Adobe Standard on Windows Server 2012R2 expecting to use it as a shared printer on a windows domain.  However, it appears that the functionality of using Acrobat DC as a shared printer may not work.  Can I re-install the program with the same license to a different computer?  I don't see an obvious way to transfer the license.

I have a installation of Acrobat DC on a Windows 7 workstation that will not run.

April 8, 2016, 5:52 am

≫ Next: Deactivation on old computer / Registration on new computer

≪ Previous: Can you re-install Acrobat DC to a different computer after uninstalling.

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About 10 seconds after the operator launches the application it quits with no error messages. I have uninstalled it and re-installed it with same results. I then re-installed the previous version of Acrobat XI. That installation lasted for a day and then started crashing too. I uninstalled that version and ran the Acrobat Cleaner tool. Tried installing Acrobat DC again, and it crashes repeatedly. The workstation has Photoshop CC 2015 installed and runs without issues. I deleted the "fntcache.dat" file from the System32 folder and rebooted the workstation, but that didn't help either.

I've tried some more troubleshooting steps today. I logged in as a different user and the same thing happens. I tried running as "administrator", same thing happens. I uninstalled all Adobe software and ran the "creativecloudcleaner" tool. Re-installed Acrobat, with the same results. The application will not run, it quits with no errors.

Deactivation on old computer / Registration on new computer

May 11, 2016, 12:21 am

≫ Next: Where to find a downloadable product on my account page at your homepage

≪ Previous: I have a installation of Acrobat DC on a Windows 7 workstation that will not run.

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I have installed acrobat pro XI on a new computer following deactivating my serial number on a previous computer.

 

Acrobat is now informing me that the program is registered on two computers, even though I deactivated it on the previous one.

 

I no longer have access to the previous computer.

 

Is there a way the serial numbers can be deactivated from all machines in order to enable me to register it on my new computer?

 

Look forward to your responses.

Where to find a downloadable product on my account page at your homepage

May 11, 2016, 1:15 am

≫ Next: Working With DC Instead of ProXI?

≪ Previous: Deactivation on old computer / Registration on new computer

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I don't see where on my own account page within adobes homepage I can find the link to start downloading the Acrobat that I already bought and paid for. I need help.

Working With DC Instead of ProXI?

May 11, 2016, 3:41 am

≫ Next: I purchased a downloaded version of Adobe Acrobat student teacher from Dell.

≪ Previous: Where to find a downloadable product on my account page at your homepage

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Hi Guys

I had to re-install Win7, 64bit, SP1 on my laptop and I'm re-building my stock of Adobe apps. I avoided DC due to all the well documented problems when it was introduced.

 

As I'm at the blank sheet of paper stage with Adobe apps on my laptop, I'm willing to give DC a bash so I wonder if it has improved at all in terms of stability and UI? I use acrobat quite a lot for scans and PDFing Word/ Excel documents, where I need to add hyperlinks to some of the docs I output.

 

 

So I'm being upbeat and positive to DC, but not if ProXI is still my best bet for a stress free life...

 

 

Regards,

Graham

I purchased a downloaded version of Adobe Acrobat student teacher from Dell.

May 11, 2016, 7:04 am

≫ Next: Continue to get errors when trying to download recent purchase of Pro DC. "Application Conflict - Safari needs to be closed to proceed with Acrobat installation. Please close and retry." Safari is not open.

≪ Previous: Working With DC Instead of ProXI?

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The install is asking for the serial number but all I was given by Dell was the product key number. I called Dell but their techs first language is not English so they didn't understand what I was asking. Can anyone help with this install? Thank you.

Continue to get errors when trying to download recent purchase of Pro DC. "Application Conflict - Safari needs to be closed to proceed with Acrobat installation. Please close and retry." Safari is not open.

May 1, 2016, 11:54 pm

≫ Next: Somehow Acrobat was corrupted on my machine - problems reinstalling it

≪ Previous: I purchased a downloaded version of Adobe Acrobat student teacher from Dell.

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I have the same problem. No Safari processes open and restart doesn't help.

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Somehow Acrobat was corrupted on my machine - problems reinstalling it

May 11, 2016, 8:21 am

≫ Next: How can I stop the License Activation window from continually popping up in Acrobat Pro DC?

≪ Previous: Continue to get errors when trying to download recent purchase of Pro DC. "Application Conflict - Safari needs to be closed to proceed with Acrobat installation. Please close and retry." Safari is not open.

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Somehow Acrobat was corrupted on my machine during an update and when trying to reinstall it I was only able to install a 30 day trial? I tried to enter my Serial number but it kept saying it was invalid? What can I do?

How can I stop the License Activation window from continually popping up in Acrobat Pro DC?

May 10, 2016, 8:26 pm

≫ Next: Recovering Acrobat 10

≪ Previous: Somehow Acrobat was corrupted on my machine - problems reinstalling it

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The locally installed program ran fine for several months (Windows 7).  The problem started today for no apparent reason.  Shortly after opening the program, the license activation window pops up. I click on Accept.  The file that I am try to work on closes and the cycle repeats,  Uninstalling and reinstalling the program had no effect.  What do I do to fix this?

Recovering Acrobat 10

May 11, 2016, 8:19 am

≫ Next: Error 213:8

≪ Previous: How can I stop the License Activation window from continually popping up in Acrobat Pro DC?

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I have Acobat 10 (educational license ) installed in a computer that crashed. I upgrade my computer but was unable to find the same version of Acrobat for downloading it. I installed the trial version of Acrobat Pro DC. Please, how can I download the files for my original version or how can I upgrade to an educational version of Pro DC. I don't have a need for using the cloud. Thanks in advance for your help

Error 213:8

May 11, 2016, 8:59 am

≫ Next: CANCELLATION OF ADOBE ACROPRO SUBS 800-833-6687IE

≪ Previous: Recovering Acrobat 10

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First of all I just need to post this chat session I just had with two different agents I thought could help me.

 

Next I'll ask if anyone has any advice on this issue other than whats posted in: Error: "Licensing has stopped working" | Windows

I've tried everything on this page with NO success.

Now, for troubleshooting, my OS is Windows server 2008 R2 64bit and I'm trying to use Acrobat X Standard.

I know this program will work on this machine because it was working fine up until recently.

 

 

Thank you for your patience.

 

While you wait, you can try our community forums, where experts are available 24 hours a day, 7 days a week to answer your questions. 

 

You can also chat with Adobe experts live on Twitch. See our schedule for Ask the Experts LIVE, and get "How To" video live streams, ask questions, and learn new skills!

 

You are now chatting with Princee.
Please don’t close the chat window or browser tab since it will end our chat session.

 

 

11:12:02 AM

Princee:

 

Hello! Welcome to Adobe Customer Service.

 

 

11:12:28 AM

Joshua:

 

hello

 

 

11:13:18 AM

Joshua:

 

Did you get a copy of the message i just sent over?

 

 

11:13:40 AM

Princee:

 

I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session is not interrupted.

 

 

11:13:44 AM

Princee:

 

Is this the first time you are  contacting adobe for the issue?

 

 

11:14:36 AM

Joshua:

 

I tried to call the support line first but they said that they don't support any acrobat issues over the phone

 

 

11:15:07 AM

Princee:

 

Thank you for the information.

 

 

11:15:09 AM

Princee:

 

May I have the serial number for the product?

 

 

11:15:22 AM

Joshua:

 

Sure.

 

 

11:15:23 AM

Joshua:

 

****-****-****-****-****-****

 

 

11:16:09 AM

Princee:

 

Well, the issue you had reported we have dedicated team for it so please stay connected while I will transfer you to the concern team so that this issue is resolved in this first contact itself. Can you please hold for 1 - 2 minutes while I transfer this chat?

 

 

Please wait while we connect you to a representative.

 

 

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

 

 

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

 

 

You are now chatting with Anand Sri.
Please don’t close the chat window or browser tab since it will end our chat session.

 

 

11:21:42 AM

Anand Sri:

 

Hello! Welcome to Adobe support.

 

 

11:21:49 AM

Joshua:

 

hello

 

 

11:22:04 AM

Anand Sri:

 

Please allow me 1-2 minute(s) to review your account details.

 

 

11:22:19 AM

Joshua:

 

ok

 

 

11:22:32 AM

Anand Sri:

 

thank you

 

 

11:26:27 AM

Anand Sri:

 

Thanks for waiting and sorryfor late response

 

 

11:26:41 AM

Joshua:

 

That's okay

 

 

11:27:13 AM

Anand Sri:

 

As it's a Volume license, may I know on whose email id the order was placed ?

 

 

11:27:50 AM

Joshua:

 

hmm

 

 

11:27:57 AM

Joshua:

 

i have the end user id

 

 

11:28:03 AM

Joshua:

 

but not the email

 

 

11:28:15 AM

Anand Sri:

 

may I know the end use id please

 

 

11:28:30 AM

Joshua:

 

********

 

 

11:29:51 AM

Anand Sri:

 

thank you

 

 

11:33:20 AM

Joshua:

 

I was told that there is a dedicated team for this issue. Are you familiar with this problem?

 

 

11:33:55 AM

Anand Sri:

 

thanks for waiting

 

 

11:34:26 AM

Anand Sri:

 

you have to contact the Adobe forums team on https://forums.adobe.com/ and they will assist you further

 

 

11:34:52 AM

Joshua:

 

....

 

 

11:35:23 AM

Joshua:

 

So this was a lie? " Well, the issue you had reported we have dedicated team for it so please stay connected while I will transfer you to the concern team so that this issue is resolved in this first contact itself. Can you please hold for 1 - 2 minutes while I transfer this chat?"

 

 

11:35:55 AM

Joshua:

 

Why was a transferred if I was just going to be told to go back to where i started..

 

 

11:36:39 AM

Anand Sri:

 

I am sorry, but it's not a Lie, the chat and call support is no longer available for the Acrobat 10, and the only support available is on Adobe forum

 

 

11:37:43 AM

Joshua:

 

The forum page lead me to the following troubleshooting guide:

 

 

11:37:45 AM

Joshua:

 

https://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html

 

 

11:38:10 AM

Anand Sri:

 

please post your Query/issue, and the team will get back to you

 

 

11:38:11 AM

Joshua:

 

Solution 9 in this guide told me to contact support for more help

 

 

Thanks for contacting Adobe.
Visit our forums. Post questions and get answers from experts 24/7.

 

CANCELLATION OF ADOBE ACROPRO SUBS 800-833-6687IE

March 25, 2016, 7:14 am

≫ Next: Error 213:8 -Locked Duplicate Thread: https://forums.adobe.com/thread/2152573

≪ Previous: Error 213:8

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Online cancellation procedure is VERY CONFUSING -  and there is NO Adobe Support EMAIL to ask for HELP!

Error 213:8 -Locked Duplicate Thread: https://forums.adobe.com/thread/2152573

May 11, 2016, 9:02 am

≫ Next: Explorer is not displaying pdf thumbnails

≪ Previous: CANCELLATION OF ADOBE ACROPRO SUBS 800-833-6687IE

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*******Locked Duplicate Thread:  Error 213:8

First of all I just need to post this chat session I just had with two different agents I thought could help me.

 

Next I'll ask if anyone has any advice on this issue other than whats posted in: Error: "Licensing has stopped working" | Windows

I've tried everything on this page with NO success.

Now, for troubleshooting, my OS is Windows server 2008 R2 64bit and I'm trying to use Acrobat X Standard.

I know this program will work on this machine because it was working fine up until recently.

 

 

Thank you for your patience.

 

While you wait, you can try our community forums, where experts are available 24 hours a day, 7 days a week to answer your questions.

 

You can also chat with Adobe experts live on Twitch. See our schedule for Ask the Experts LIVE, and get "How To" video live streams, ask questions, and learn new skills!

 

You are now chatting with Princee.

Please don’t close the chat window or browser tab since it will end our chat session.

 

11:12:02 AM

Princee:

 

Hello! Welcome to Adobe Customer Service.

 

11:12:28 AM

Joshua:

 

hello

 

11:13:18 AM

Joshua:

 

Did you get a copy of the message i just sent over?

 

11:13:40 AM

Princee:

 

I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session is not interrupted.

 

11:13:44 AM

Princee:

 

Is this the first time you are  contacting adobe for the issue?

 

11:14:36 AM

Joshua:

 

I tried to call the support line first but they said that they don't support any acrobat issues over the phone

 

11:15:07 AM

Princee:

 

Thank you for the information.

 

11:15:09 AM

Princee:

 

May I have the serial number for the product?

 

11:15:22 AM

Joshua:

 

Sure.

 

11:15:23 AM

Joshua:

 

****-****-****-****-****-****

 

11:16:09 AM

Princee:

 

Well, the issue you had reported we have dedicated team for it so please stay connected while I will transfer you to the concern team so that this issue is resolved in this first contact itself. Can you please hold for 1 - 2 minutes while I transfer this chat?

 

Please wait while we connect you to a representative.

 

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

 

 

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

 

 

You are now chatting with Anand Sri.

Please don’t close the chat window or browser tab since it will end our chat session.

 

11:21:42 AM

Anand Sri:

 

Hello! Welcome to Adobe support.

 

11:21:49 AM

Joshua:

 

hello

 

11:22:04 AM

Anand Sri:

 

Please allow me 1-2 minute(s) to review your account details.

 

11:22:19 AM

Joshua:

 

ok

 

11:22:32 AM

Anand Sri:

 

thank you

 

11:26:27 AM

Anand Sri:

 

Thanks for waiting and sorryfor late response

 

11:26:41 AM

Joshua:

 

That's okay

 

11:27:13 AM

Anand Sri:

 

As it's a Volume license, may I know on whose email id the order was placed ?

 

11:27:50 AM

Joshua:

 

hmm

 

11:27:57 AM

Joshua:

 

i have the end user id

 

11:28:03 AM

Joshua:

 

but not the email

 

11:28:15 AM

Anand Sri:

 

may I know the end use id please

 

11:28:30 AM

Joshua:

 

********

 

11:29:51 AM

Anand Sri:

 

thank you

 

11:33:20 AM

Joshua:

 

I was told that there is a dedicated team for this issue. Are you familiar with this problem?

 

11:33:55 AM

Anand Sri:

 

thanks for waiting

 

11:34:26 AM

Anand Sri:

 

you have to contact the Adobe forums team on https://forums.adobe.com/ and they will assist you further

 

11:34:52 AM

Joshua:

 

....

 

11:35:23 AM

Joshua:

 

So this was a lie? " Well, the issue you had reported we have dedicated team for it so please stay connected while I will transfer you to the concern team so that this issue is resolved in this first contact itself. Can you please hold for 1 - 2 minutes while I transfer this chat?"

 

11:35:55 AM

Joshua:

 

Why was a transferred if I was just going to be told to go back to where i started..

 

11:36:39 AM

Anand Sri:

 

I am sorry, but it's not a Lie, the chat and call support is no longer available for the Acrobat 10, and the only support available is on Adobe forum

 

11:37:43 AM

Joshua:

 

The forum page lead me to the following troubleshooting guide:

 

11:37:45 AM

Joshua:

 

https://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html

 

11:38:10 AM

Anand Sri:

 

please post your Query/issue, and the team will get back to you

 

11:38:11 AM

Joshua:

 

Solution 9 in this guide told me to contact support for more help

 

Thanks for contacting Adobe.
Visit our forums. Post questions and get answers from experts 24/7.

 

*******Locked Duplicate Thread:  Error 213:8

Explorer is not displaying pdf thumbnails

November 4, 2015, 9:35 am

≫ Next: Acrobat Pro Installation Problem

≪ Previous: Error 213:8 -Locked Duplicate Thread: https://forums.adobe.com/thread/2152573

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Explorer is not displaying pdf thumbnails    

---

Acrobat Pro Installation Problem

May 11, 2016, 11:18 am

≫ Next: Error 213:8

≪ Previous: Explorer is not displaying pdf thumbnails

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I recently purchased Adobe Acrobat Pro DC ( Order Number: 12152877759 ) for MAC. I followed the steps to download the program. When I reached to Serial Number page in the installation steps, a yellow massage appear  on the top of the page with : "We are unable to validate the serial number of Adobe Acrobat. Pls contact Customer Service" even before I enter the serial number. When I entered the number sent by the receipt email, the same massage sill on the top of the page without any progress.

I tried many times to uninstall all the related acrobat folders, restart the system & download the program from link Download Pro or Standard versions of Acrobat DC, XI, or X   But Same Problem was Repeated. I mentioned this problem from yesterday & had been connected with meenakshin83966505 all day long without any solution progress & it end up with this massage (If you still get error message, you need to Contact Customer Care. Sign in with your Adobe ID and then select your product from the list. Then select chat option under "Still need help?Contact us").

I really don't know what to do with this problem. I paid 450 US$ & can not use the program for unknown problem!

Pls. guide how to solve it & make the program work. Fast action is highly appreciated.

 

Thanks

Error 213:8

May 11, 2016, 12:44 pm

≫ Next: Acrobat 11 on Vista won’t update from 11.0.8 to 11.0.15 saying "No update needed."

≪ Previous: Acrobat Pro Installation Problem

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0

First of all I just need to post this chat session I just had with two different agents I thought could help me.

 

 

Next I'll ask if anyone has any advice on this issue other than whats posted in: Error: "Licensing has stopped working" | Windows

I've tried everything on this page with NO success.

Now, for troubleshooting, my OS is Windows server 2008 R2 64bit and I am using Acrobat X

 

 

 

 

Thank you for your patience.

 

 

While you wait, you can try our community forums, where experts are available 24 hours a day, 7 days a week to answer your questions. 

 

 

You can also chat with Adobe experts live on Twitch. See our schedule for Ask the Experts LIVE, and get "How To" video live streams, ask questions, and learn new skills!

 

 

 

 

You are now chatting with Princee.

Please don’t close the chat window or browser tab since it will end our chat session.

 

 

11:12:02 AM

Princee:

 

 

Hello! Welcome to Adobe Customer Service.

 

 

11:12:28 AM

Joshua:

 

 

hello

 

 

11:13:18 AM

Joshua:

 

 

Did you get a copy of the message i just sent over?

 

 

11:13:40 AM

Princee:

 

 

I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session is not interrupted.

 

 

11:13:44 AM

Princee:

 

 

Is this the first time you are  contacting adobe for the issue?

 

 

11:14:36 AM

Joshua:

 

 

I tried to call the support line first but they said that they don't support any acrobat issues over the phone

 

 

11:15:07 AM

Princee:

 

 

Thank you for the information.

 

 

11:15:09 AM

Princee:

 

 

May I have the serial number for the product?

 

 

11:15:22 AM

Joshua:

 

 

Sure.

 

 

11:15:23 AM

Joshua:

 

 

****-****-****-****-****-****

 

 

11:16:09 AM

Princee:

 

 

Well, the issue you had reported we have dedicated team for it so please stay connected while I will transfer you to the concern team so that this issue is resolved in this first contact itself. Can you please hold for 1 - 2 minutes while I transfer this chat?

 

 

 

 

Please wait while we connect you to a representative.

 

 

 

 

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

 

 

 

 

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

 

 

 

 

You are now chatting with Anand Sri.

Please don’t close the chat window or browser tab since it will end our chat session.

 

 

11:21:42 AM

Anand Sri:

 

 

Hello! Welcome to Adobe support.

 

 

11:21:49 AM

Joshua:

 

 

hello

 

 

11:22:04 AM

Anand Sri:

 

 

Please allow me 1-2 minute(s) to review your account details.

 

 

11:22:19 AM

Joshua:

 

 

ok

 

 

11:22:32 AM

Anand Sri:

 

 

thank you

 

 

11:26:27 AM

Anand Sri:

 

 

Thanks for waiting and sorryfor late response

 

 

11:26:41 AM

Joshua:

 

 

That's okay

 

 

11:27:13 AM

Anand Sri:

 

 

As it's a Volume license, may I know on whose email id the order was placed ?

 

 

11:27:50 AM

Joshua:

 

 

hmm

 

 

11:27:57 AM

Joshua:

 

 

i have the end user id

 

 

11:28:03 AM

Joshua:

 

 

but not the email

 

 

11:28:15 AM

Anand Sri:

 

 

may I know the end use id please

 

 

11:28:30 AM

Joshua:

 

 

********

 

 

11:29:51 AM

Anand Sri:

 

 

thank you

 

 

11:33:20 AM

Joshua:

 

 

I was told that there is a dedicated team for this issue. Are you familiar with this problem?

 

 

11:33:55 AM

Anand Sri:

 

 

thanks for waiting

 

 

11:34:26 AM

Anand Sri:

 

 

you have to contact the Adobe forums team on https://forums.adobe.com/ and they will assist you further

 

 

11:34:52 AM

Joshua:

 

 

....

 

 

11:35:23 AM

Joshua:

 

 

So this was a lie? " Well, the issue you had reported we have dedicated team for it so please stay connected while I will transfer you to the concern team so that this issue is resolved in this first contact itself. Can you please hold for 1 - 2 minutes while I transfer this chat?"

 

 

11:35:55 AM

Joshua:

 

 

Why was a transferred if I was just going to be told to go back to where i started..

 

 

11:36:39 AM

Anand Sri:

 

 

I am sorry, but it's not a Lie, the chat and call support is no longer available for the Acrobat 10, and the only support available is on Adobe forum

 

 

11:37:43 AM

Joshua:

 

 

The forum page lead me to the following troubleshooting guide:

 

 

11:37:45 AM

Joshua:

 

 

https://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html

 

 

11:38:10 AM

Anand Sri:

 

 

please post your Query/issue, and the team will get back to you

 

 

11:38:11 AM

Joshua:

 

 

Solution 9 in this guide told me to contact support for more help

 

 

 

 

Thanks for contacting Adobe.

Visit our forums. Post questions and get answers from experts 24/7.

Acrobat 11 on Vista won’t update from 11.0.8 to 11.0.15 saying "No update needed."

May 11, 2016, 12:42 pm

≫ Next: Do a clean Windows 10 install and save CC product info

≪ Previous: Error 213:8

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Using "Help>Check for Updates" I updated our installation of Acrobat 11 on Win 7 from 11.0.8 to 11.0.15 no problem.

 

But when I "Check for Updates" on Win Vista SP2, it says No updates are needed. I can't seem to get it to recognize that it needs to be updated. I want to

 

I want to install the security update announced by Adobe for Acrobat in APSB16-14: https://helpx.adobe.com/security/products/acrobat/apsb16-14.html.

 

Does anybody have any ideas on how to get Acrobat to recognize it needs updating?

 

Thanks,

Jay

 

Do a clean Windows 10 install and save CC product info

May 11, 2016, 1:04 pm

≫ Next: Where can I get Acrobat 7 Standard updates?

≪ Previous: Acrobat 11 on Vista won’t update from 11.0.8 to 11.0.15 saying "No update needed."

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Hi! I intend to do a clean Windows 10 install on a new SSD. Have already an updated Windows 10 from Windows 7. Adobe CC is installed. I presume all I have to do is deactivate all my Adobe apps, reinstall Adobe CC and then activate my apps again. Is this presumption correct or is there more to do?

 

/MacD

Where can I get Acrobat 7 Standard updates?

May 11, 2016, 6:01 pm

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I moved Acrobat 7 Standard off my desktop some time ago, and now I want to install it on my laptop. I know it doesn't work with Office 2013, and I'm fine with that -- I want to use it for editing and combining PDFs I've made elsewhere.

 

It installs fine, but the built-in updater can't find any updates, and I can't either. Where can I get the (at least eight) updates to the program? Adobe still has the updates to Standard 8 around, so their disk storage situation can't be all that dire. It's still possible to download the 7.0 distribution software. I understand that Adobe doesn't support the product anymore, but not even offering the existing updates seems a bit much.

 

Any help?